Refund policy
Every MONORAMA piece is printed, assembled, and laser-engraved specifically for your order. Because of that, we can't accept returns or exchanges for change of mind or ordering mistakes. It's made for you and only you.
What we'll sort out
We accept claims for three things: the product arrived damaged from transit, there's a manufacturing defect, or the wrong item was sent.
To raise a claim, email us at hello@craftor.in within 48 hours of delivery. You'll need to include:
- An unboxing video. Uninterrupted, starting from when you first open the outer packaging. No exceptions on this one, it's the only way we can verify what happened in transit.
- Clear photos of the issue
- Your order number
Once we've reviewed it, we'll either send a replacement or issue a full refund to your original payment method, whichever applies.
Cancellations
You can cancel within 24 hours of ordering and we'll refund you in full. After that, if production has already started, we can't cancel the order. Material and machine time have already gone into it.
If you're on the fence, reach out to us before you complete your purchase.
The engraved plaque
Laser engraving is permanent. Once we've started, the text can't be changed. Please read through the engraving details before you check out.
If the wrong engraving was applied because of a mistake on our end, we'll replace the plaque. That's covered under the claim process above.
Refund timelines
Approved refunds go back to your original payment method within 7 to 10 business days. Your bank may take a little longer to show it. If 15 business days have passed and nothing's landed, write to us at hello@craftor.in with your order number.
Contact
hello@craftor.in